FAQs

Account

1. How do I register?

We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own lydiashoes profile by clicking here to register.

2. I cannot log in to my account.

Check your login details carefully. Make sure the email address is the same one you used for registration, and the password you entered is correct. Please make sure that your web browser accepts cookies. It might be a problem caused by lydiashoes system maintenance; please wait 15 minutes and try again. If you are still not able to access your account, please don't hesitate to contact us at help@lydiashoes.com, we'll be happy to assist you!

3. I forgot my password

If you forgot your password, just click the "Forgot your password?" link on the “sign-in” Page and we will send you an automated email with information on how to reset your password.

Please don't hesitate to contact us at help@lydiashoes.com if you have any questions or requests, we'll be happy to assist you!

4. How can I change my password?

Please don't hesitate to contact us at help@lydiashoes.com if you have any questions or requests, we'll be happy to assist you!

5. Can I change my email address to another one?

We will offer this function in the near future.

Order

1. How do I know what size to choose?

You can check the handy Sizes Guides on the product page and view our Size Charts for easy reference.

2. Can I cancel/make changes to the order I just placed?

It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our Live Chat service on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.

Please don't hesitate to contact us at help@lydiashoes.com if you have any questions or requests, we'll be happy to assist you!

Shipping

1. Do you ship to my country?

We ship orders all over the world. If you want to know more detailed information, please check the dedicated “Shipping Info”.

2. How much does the shipping cost?

Generally speaking, the total shipping cost will depend on the following factors: The shipment method you choose (we offer Standard shipping ); The destination country that the package ships to; The number of items you order, as well as the total weight and volume (size) of the package. Our advice is to log in to your account, add the items to your cart, and then view the shipping fee which will be automatically calculated and displayed.

For the U.S, Canada，Australia, New Zealand we have different shipping standards, which you can find on Shipping Info.

For the Rest of the World: $7 on Standard Shipping. Shipping time varies in different countries.

Please don't hesitate to contact us at help@lydiashoes.com if you have any questions or requests, we'll be happy to assist you!

3. How long does it take to ship?

Shipment takes 15-25 business days to arrive, please refer to the table below for various shipping times to international destinations.

Return & Exchanges

Please understand that we do not accept returns or exchanges without a prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.

We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. lydiashoes is not responsible for packages sent with a return label not provided by us, or without the original packing slip. Also, lydiashoes do not accept C.O.D. deliveries.

Please don't hesitate to contact us at help@lydiashoes.com if you have any questions or requests, we'll be happy to assist you!

Refunds

Refunds will be processed within approximately 7 to 10 business days after we receive your return. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable. Please don't hesitate to contact us at help@lydiashoes.com if you have any questions or requests, we'll be happy to assist you!

Currency

As an international brand and we ship worldwide, the default currency is USD, please click the country button on top of the website to see the price in your area's currency. If you don't pay in US dollars, the exchange of different currencies will generate a certain amount of exchange rate. Thanks for your kind understanding. Please feel free to contact us if you need any help: help@lydiashoes.com